At RoundKW, we are committed to providing you with the highest quality fresh juices and beverages. Due to the perishable nature of our products, we have specific guidelines in place for returns, refunds, and order issues.
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1. Perishable Product Policy
All our juices, smoothies, and cold beverages are made fresh to order. As such:
We do not accept returns or exchanges on any food or drink items once they have been prepared and delivered.
We are unable to resell or reuse returned beverages for health and safety reasons.
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2. Incorrect or Damaged Orders
If you receive:
The wrong item
A damaged or spilled product
A missing item
Please contact us within 1 hour of receiving your order. You must provide:
Your order number
A clear photo of the product
A brief description of the issue
📧 Email: support@roundkw.com
If the claim is verified, we will offer one of the following:
A replacement for the affected item (if possible)
A refund to your original payment method
Store credit for a future purchase
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3. Order Cancellation Policy
You may cancel your order within 5 minutes of placing it, as we begin preparing your order immediately.
After this time, we cannot guarantee cancellation or refund due to product preparation.
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4. Refund Processing
Approved refunds will be processed within 3–5 business days.
Refunds will be issued to the original payment method used at checkout.
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Non-Refundable Scenarios
We do not offer refunds or replacements in the following situations:
Change of mind after preparation
Dissatisfaction with taste preference (unless a quality issue is confirmed)
Inability to receive the order on time due to incorrect address or absence
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5. Contact Us
If you experience any issue with your order or have questions about this policy, please contact us:
Email: support@roundkw.com
Address: Al Ahmadi Bldg: No 19 Blk 9 St No 300, Near Hyundai Showroom, 54600, Kuwait
We appreciate your understanding and support in helping us maintain high quality, freshness, and service standards.
